At Hospice East Bay, we believe it is important to use satisfaction surveys to measure the quality of clinical care, and get responses directly from the family members who have used our hospice care services. Our survey results are impressive! 

Family Evaluation of Hospice Care (FEHC) Satisfaction Survey Results

For the latest reporting period (January-December, 2014), the Family Evaluation of Hospice Care satisfaction survey (FEHC) showed that Hospice East Bay families had higher satisfaction rates than comparisons with other national and California hospices in the following key areas:

  • Overall care patient received was “excellent”
  • Would recommend Hospice East Bay to others
  • Hospice team response to needs in the evening and weekends was “excellent”

In addition, specific responses indicated that:

  • The hospice team clearly explained the plan of care to the family 99% of the time
  • Hospice care was consistent with the patient’s end-of-life wishes 95.6% of the time
  • The right amount of medicine was received for the patient’s pain 95.2% of the time
  • Information was given on treatments for breathing problems 96.7% of the time
  • The family received enough instruction on patient care 95.3% of the time

Family Evaluation of Bereavement Services (FEBS) Survey Results

For the latest reporting period (January-December, 2014), the Family Evaluation of Bereavement Services satisfaction survey (FEBS) showed that Hospice East Bay families had higher satisfaction rates than comparisons with other national hospices in the following key areas:

  • The “right amount” of emotional support was provided after the death
  • Hospice East Bay staff were sensitive to cultural and spiritual background
  • The family member feels he/she is coping “very well” at this time
  • “All” Hospice East Bay mailings were well-timed
  • Hospice East Bay met the family members' needs after the death “very well”

In addition, specific responses indicated that:

  • Hospice East Bay communicated information about grief and loss after the death 99.4% of the time
  • Family members were informed of support groups sponsored by hospice 99.4% of the time
  • Reassurance feelings are normal was communicated by Hospice East Bay 96.7% of the time
  • The number of phone calls received from Hospice East Bay was “just about right” 93.5% of the time